About Max Finkelstein
Max Finkelstein Improves Their Contact Center With Dynamic Routing
Max Finkelstein, Inc. provides quality products, competitive prices and reliable service to consumer and commercial retailers, redistributors and service providers throughout the Northeast and Mid-Atlantic United States. With 16 strategically located distribution centers across the Northeast and Mid-Atlantic, Max Finkelstein, Inc. has become one of the nation’s largest independent, family-owned tire distributors of passenger and light truck tires. We pride ourselves on the quality of the brands we carry, including Goodyear, Dunlop, Kelly, Bridgestone, Firestone, Fuzion, Pirelli, Kumho, Falken, Fuzion, Kenda, Presa and Vercelli.
”Contivio continually impresses us. We incorporate new features daily, enhancing our customer service.
Managing ever changing customer expectations
Needed a cost-effective solution
Looking to unify both Voice & Chat under a single umbrella.
Looking for ways to expand their core communication channels, Contivio’s Voice & Chat solution was vital. With the demands of customers ever-changing, supervisors were in need of more tools and comprehensive reporting, whereby they could track important metrics and keep a closer eye on their end users. They also needed a call center solution with omnichannel capabilities ensuring all interactions are accessible within a single admin console. Lastly, MFi was searching for a call center solution that would add value to their business without them breaking the bank during the implementation and setup process.