Skip to main content


About SuitePlus


SuitePlus Improves Their Contact Center With Skills-Based Routing


SuitePlus is a Brazilian information technology and consulting company established in 2007. Specializing in NetSuite implementation, they provide a complete system including full-featured accounting, CRM, inventory and eCommerce.

Contivio continually impresses us. We incorporate new features daily, enhancing our customer service.

At a glance






Customer Since

December 2012

Why Contivio
  • NetSuite integration
  • Concurrent User Pricing
  • Skills-Based Routing


Had agents logging in from different time zones
Needed a cost-effective solution
Their customers were multilingual and needed to speak to agents who could understand them

Local compliance issues are a frequent barrier within the software industry. In order to successfully implement any type of software, you must verify its compatibility with local and national laws. SuitePlus has identified these issues and developed a fully functional platform to roll out Netsuite in Brazil. Taking into account laws, customs, and language, SuitePlus has hit the Brazil market running with no signs of looking back.


One of the biggest hurdles SuitePlus faced was identifying a solution that met their functionality needs, at a reasonable price. Because their agents handle calls at a variable rate, they were looking for a solution that was flexible, not billing their inactive users. With they were introduced to a pricing model based on concurrent users, which was exactly what they were looking for.

According to Marcus Rocha, “Pricing is always a huge factor when it comes to buying software. Fortunately with not only is their product offering substantial, but their pricing is extremely reasonable.”

International companies must structure their workforce to accommodate non-native languages.

Because SuitePlus conducts business both domestically in Brazil and abroad, it is important to have qualified agents to handle calls in other languages. In order to ensure calls are handled by qualified agents, SuitePlus was looking for a solution that could route calls based upon certain skills.

“Skills based routing was a must have feature for our company, with Contivio we rest assured that calls are being routed accordingly,” Says Rocha.

Concurrent User Pricing to Keep Costs Low
Skills-Based Routing to Speak to Customers in the Right Language

Case Studies


Transform Your CRM Into a Contact Center

Want to extend your CRM‘s core functionality so that you‘re able to give your customers the very best in personalized service?