SuitePlus Improves Their Contact Center With Skills-Based Routing
SuitePlus is a Brazilian information technology and consulting company established in 2007. Specializing in NetSuite implementation, they provide a complete system including full-featured accounting, CRM, inventory and eCommerce.
”Contivio continually impresses us. We incorporate new features daily, enhancing our customer service.
Had agents logging in from different time zones
Needed a cost-effective solution
Their customers were multilingual and needed to speak to agents who could understand them
Local compliance issues are a frequent barrier within the software industry. In order to successfully implement any type of software, you must verify its compatibility with local and national laws. SuitePlus has identified these issues and developed a fully functional platform to roll out Netsuite in Brazil. Taking into account laws, customs, and language, SuitePlus has hit the Brazil market running with no signs of looking back.