THE CONTACT CENTER INSIDE YOUR CRM

The Enterprise Cloud
Contact Center for CRM...Made Simple.

Contivio is the conduit between your customers & agents, across all media channels & cloud apps.

Contivio’s sponsoring SuiteWorld for the 10th year!
Find us at booth #319, September 27-30, Las Vegas.

SELECT YOUR CRM

SELECT YOUR CRM

WHY CONTIVIO

The Global Cloud Contact Center & PBX for Growing Enterprises

All Media
Channels

Blended Voice, Live Chat & ChatBots, SMS/MMS, Fax, Email

Unparalled
Integration

Blended Screen Pops, CRM Power Dialer, IVR Self-Service, SMS Alerts

Global CCaaS
& Communications

Complete Cloud System With IVR, ACD, Intelligent Routing, Bundled VoIP

True Insights
& Reporting

Report Templates And Live Dashboards, Integrate Call Center Metrics With CRM

Empower Sales and
Support Like Never Before

Effortless ease of use for admin on the go.

Manage staff priorities and skills across teams, queues, channels and campaigns.

Take your admin experience to new heights. Modify the look at feel of your Live Chat Widget & Chatbots, run ad-hoc reports and adjust queues settings on the go with ease!

Maintain control and drive agent productivity

Ensure nothing falls through the cracks by configuring sales cadences across sales campaigns and customer service follow-ups.

Staff handling both inbound & outbound media can rely on “Disposition Drive Cadences” to automate their follow-ups. Calls will either auto-schedule in your CRM, or reload within the Dialer.

Respond to hot leads within seconds with real-time automation

Never miss a sale by responding to leads in real-time with automated web form, live chatbot, SMS, and voice workflows on all devices.

All CRM lists will sync to the Contivio Dialer in real-time, with the flexibility to run dialer campaigns via categories, priorities & territory. For enhanced transparency all interactions will push to your CRM on-demand.

Happier customers and 35% more productive agents.

Providing your sales and support with automated insights and workflows to drive performance.

Let the context of your interactions dictate what to screen pop and where to send interactions. Route blended Voice, Live Chat, and SMS/MMS to CRM assigned account managers, and debtors direct to Accounts Receivable.

Blended Channel support is a must have!

Let your customers define how they engage with your sales & support staff across all blended channels.

The way prospects and customers engage with your business continues to evolve. By deploying blended Contivio Media connected to your CRM the voice of the customer is always at the forefront.

Empower Sales and
Support Like Never Before

Simplified Staff Management

Effortless ease of use for admin on the go.

Manage staff priorities and skills across teams, queues, channels and campaigns.

Take your admin experience to new heights. Modify the look at feel of your Live Chat Widget & Chatbots, run ad-hoc reports and adjust queues settings on the go with ease!

Practical AI

Happier customers and 35% more productive agents.

Providing your sales and support with automated insights and workflows to drive performance.

Let the context of your interactions dictate what to screen pop and where to send interactions. Route blended Voice, Live Chat, and SMS/MMS to CRM assigned account managers, and debtors direct to Accounts Receivable.

Channel of Choice

Blended Channel support is a must have!

Let your customers define how they engage with your sales & support staff across all blended channels.

The way prospects and customers engage with your business continues to evolve. By deploying blended Contivio Media connected to your CRM the voice of the customer is always at the forefront.

Configurable Sales Cadences

Maintain control and drive agent productivity

Ensure nothing falls through the cracks by configuring sales cadences across sales campaigns and customer service follow-ups.

Staff handling both inbound & outbound media can rely on “Disposition Drive Cadences” to automate their follow-ups. Calls will either auto-schedule in your CRM, or reload within the Dialer.

Proactive Lead Nurturing

Respond to hot leads within seconds with real-time automation

Never miss a sale by responding to leads in real-time with automated web form, live chatbot, SMS, and voice workflows on all devices.

All CRM lists will sync to the Contivio Dialer in real-time, with the flexibility to run dialer campaigns via categories, priorities & territory. For enhanced transparency all interactions will push to your CRM on-demand.

Contact Sales
THE RESULTS

Case Studies

Next Level
Customer Experience.

Intelligent Screen Pops

Save time and increase customer satisfaction by ensuring the customer is routed to the right agent with cloud AI standard across all CRMs.

Interact on Your Customers Channel of Choice

Let your customers contact you on the channel that is convenient to them and empower your support team to follow up on any other channel.

Quality Assurance & Monitoring

Follow dashboard/reporting trends, Monitor, Whisper, Barge-in, and Scorecards.

Drive Support Team Performance

Log all interactions in your CRM, optimize efficiency with IVR Callbacks & Scheduled CRM workflows, and ensure supervisors and agents are aware of performance levels with real-time insights.
Contact Sales

A Global Alternative with Unlimited Reach

A Truly Integrated Software & Communications Backbone

Enterprise Security ISO27001 certified AWS Deployed

Data
Centers In
7
AWS Regions
Built to Scale
from 5 to
5,000
Seats
VoIP + WebRTC
Support in
150 +
Countries

A Global Alternative with Unlimited Reach

A Truly Integrated Software & Communications Backbone
Enterprise Security ISO27001 certified AWS Deployed
Data Centers In 7 Regions
Built to Scale from 5 to
5,000 Seats
VoIP + WebRTC Support in
150+ Countries
Contact Sales

How Our Best-in-Class Integration Drives Your Success

Ensure prospects and clients route to the most
skilled and quality rep
Manage Outbound Dialer Campaigns and
Sales Cadences from your CRM
Record all interations in your CRM including voice
recording, chat transcripts, notes, dispositions
Unified CCaaS, PBX and VoIP under one
Contivio backbone
Learn More

GET STARTED

Transform Your CRM Into a Contact Center

Want to extend your CRM‘s core functionality so that you‘re able to give your customers the very best in personalized service?