All-In-One Cloud Contact Center & Telephony Solution
Contivio extends your CRM’s functionality to your Contact Center to increase agent efficiency and create personalized customer experiences.
Drive blended engagement, through our patented CRM multi-channel toolbar.
Pop customers, cases, and transactions using our patented Cloud Connect.
Deploy live chat, direct from your website – CRM integration included!
Trigger preview and progressive dialer campaigns, directly from your CRM.
Access call scripts, notepad, directory lists, and all standard call controls directly from the toolbar.
Communicate with customers across all media without impacting valuable screen real estate.
Interact with your customers across all communication channels including phone, chat, SMS, email and fax.
Log communication content, recordings, notes, and dispositions automatically to your CRM.
Trigger SMS and Broadcast campaigns, direct from your CRM saved searches.
Do away with two phone systems, and leverage our PBX offering.
Keep your agent efficiency high. Monitor live calls, and leverage advanced reporting.
Benefit from true flexibility, and find what works best for your team.
Give your customers top tier service and increase your efficiency by combining the power of Contivio with your CRM of choice. As the conduit between you and your customer, we enable engagement across all channels.. without ever having to leave your CRM platform!
Intelligently route phone calls, live chats, emails and more to your most qualified agents and manage all incoming communication with the most comprehensive inbound features.
Deployed by teams globally, Contivio’s outbound features drive sales & marketing campaigns directly from your CRM. Simply create a saved search, and launch a dialer campaign in seconds.
Regardless of your team size, we provide a secure enterprise level solution at an affordable, SME price point.
With data centers located across North America, Europe and Asia, Contivio’s global redundant cloud-infrastructure with 99.995% uptime provides the ease of mind to scale and grow your business.
Support blended multimedia agent interactions in one place with functionality designed for Voice, Voicemail, Fax, SMS, Chat and Email. All features are included in every plan – you only pay for concurrent agent use.
Easy-to-use, browser-based toolbar empowers agents to quickly adapt to the software to manage all inbound & outbound communications without ever having to navigate away from your CRM.
Say goodbye to scheduled downtime, long integrations, and maintaining hardware or software. Make configuration changes to your contact center on-the-fly without having to depend on any service providers.
Want to extend your CRM's core functionality so that you're able to give your customers the very best in personalized service?