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THE CONTACT CENTER INSIDE YOUR CRM

The Enterprise Cloud
Contact Center for CRM...Made Simple.

Contivio is the conduit between your customers & agents, across all media channels & cloud apps.

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SELECT YOUR CRM

SELECT YOUR CRM

WHY CONTIVIO

The Global Cloud Contact Center & PBX for Growing Enterprises

All Media
Channels

Blended Voice, Live Chat & ChatBots, SMS/MMS, Fax, Email

Unparalled
Integration

Blended Screen Pops, CRM Power Dialer, IVR Self-Service, SMS Alerts

Global CCaaS
& Communications

Complete Cloud System With IVR, ACD, Intelligent Routing, Bundled VoIP

True Insights
& Reporting

Report Templates And Live Dashboards, Integrate Call Center Metrics With CRM

Empower Sales and Support Like Never Before

The most intuitive Admin Portal in the industry.

Manage staff priorities and skills across teams, queues, channels and campaigns.

Take your admin experience to new heights. Modify the look at feel of your Live Chat Widget & Chatbots, run ad-hoc reports and adjust queues settings on the go with ease!

Maintain control and drive agent productivity.

Ensure nothing falls through the cracks by configuring sales cadences across sales campaigns and customer service follow-ups.

Staff handling both inbound & outbound media can rely on “Disposition Drive Cadences” to automate their follow-ups. Calls will either auto-schedule in your CRM, or reload within the Dialer.

Respond to hot leads within seconds with real-time automation.

Never miss a sale by responding to leads in real-time with automated web form, live chatbot, SMS, and voice workflows on all devices.

All CRM lists will sync to the Contivio Dialer in real-time, with the flexibility to run dialer campaigns via categories, priorities & territory. For enhanced transparency all interactions will push to your CRM on-demand.

Happier customers and 35% more productive agents.

Providing your sales and support with automated insights and workflows to drive performance.

Let the context of your interactions dictate what to screen pop and where to send interactions. Route blended Voice, Live Chat, and SMS/MMS to CRM assigned account managers, and debtors direct to Accounts Receivable.

Blended Channel support is a must have!

Let your customers define how they engage with your sales & support staff across all blended channels.

The way prospects and customers engage with your business continues to evolve. By deploying blended Contivio Media connected to your CRM the voice of the customer is always at the forefront.

Empower Sales and
Support Like Never Before

Simplified Staff Management

Effortless ease of use for admin on the go.

Manage staff priorities and skills across teams, queues, channels and campaigns.

Take your admin experience to new heights. Modify the look at feel of your Live Chat Widget & Chatbots, run ad-hoc reports and adjust queues settings on the go with ease!

Practical AI

Happier customers and 35% more productive agents.

Providing your sales and support with automated insights and workflows to drive performance.

Let the context of your interactions dictate what to screen pop and where to send interactions. Route blended Voice, Live Chat, and SMS/MMS to CRM assigned account managers, and debtors direct to Accounts Receivable.

Channel of Choice

Blended Channel support is a must have!

Let your customers define how they engage with your sales & support staff across all blended channels.

The way prospects and customers engage with your business continues to evolve. By deploying blended Contivio Media connected to your CRM the voice of the customer is always at the forefront.

Configurable Sales Cadences

Maintain control and drive agent productivity

Ensure nothing falls through the cracks by configuring sales cadences across sales campaigns and customer service follow-ups.

Staff handling both inbound & outbound media can rely on “Disposition Drive Cadences” to automate their follow-ups. Calls will either auto-schedule in your CRM, or reload within the Dialer.

Proactive Lead Nurturing

Respond to hot leads within seconds with real-time automation

Never miss a sale by responding to leads in real-time with automated web form, live chatbot, SMS, and voice workflows on all devices.

All CRM lists will sync to the Contivio Dialer in real-time, with the flexibility to run dialer campaigns via categories, priorities & territory. For enhanced transparency all interactions will push to your CRM on-demand.

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THE RESULTS

Case Studies

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Contivio’s Salesforce Power Dialer has been a real Game-Changer for our Sales team

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“Contivio’s Salesforce Power Dialer has been a real game-changer for our Sales team. The reps create their list, hit the start button and start dialing directly from Salesforce. We couldn’t ask for an easier solution!”

Eric Ellsworth

Vice President, Consumer Direct Sales

RMF

We’ve Seen Massive Improvements Since Bringing Contivio on Over a Year Ago.

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“We’ve seen massive improvements since bringing Contivio on over a year ago. We’ve experienced better call quality, and the NetSuite integration is always reliable, which is a big bonus for us. Contivio really makes an impact for our agents on every phone call.”

Janie Ott

Business Process & Systems Manager

Teeter

Contivio has Decreased our Overall Call Handling Times

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“Contivio has decreased our overall call handling times, while increasing our daily work productivity. We also have better reports and visibility across the entirety of our call center. Reps are also emailed to us automatically saving us valuable time.”

Daphne Lim

Project Manager

Extra Space Storage

Contivio is the rare combination of Enterprise Software, at an SME price point.

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“Our team loves Contivio simply put. They have hit the mark on any promise ever made and continued to exceed expectations. If you use NetSuite call them ASAP"

Chris Thompson

VP of Sales & Customer Care

SoClean

With Contivio, we’re Able to Get Valuable Insights into our Workforce.

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“With Contivio, we’re able to get valuable insights into our workforce. Are we staffed appropriately, are we missing calls? With these findings, we’ve expanded our operating hours and increased revenue.”

Greg Culler

Rugs Direct CIO

Rugs Direct

The Support we’ve Gotten from Contivio has been Phenomenal

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“The support we’ve gotten from Contivio has been phenomenal. There are countless times I’ve spoken to the team after-hours, and they’ve always been extremely responsive to our needs.”

Tyler Browne

VP Operations & IT

Sustainable Supply

The Entire Process, Purchase to Go-live Took Mere Days.

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“The entire process, purchase to go-live took mere days versus our past on-premise deployments that took months. I couldn’t have done what we did with Alton Lane with a traditional vendor.”

Justin Stevens

Director of Domestic Operations

Alton Lane

Contivio’s Software Helped Bring our Contact Center into the 21st Century.

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“Contivio’s software helped bring our contact center into the 21st Century.”

Amy Nelson

Operations Manager

LivOn Labs

By far the best software decision we have made as a company.”.

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“Our capacity to field orders has doubled since launching Contivio.”

Kathryn Small

Chief of Staff

Whitelabs

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Next Level
Customer Experience.

Intelligent Screen Pops

Save time and increase customer satisfaction by ensuring the customer is routed to the right agent with cloud AI standard across all CRMs.

Interact on Your Customers Channel of Choice

Let your customers contact you on the channel that is convenient to them and empower your support team to follow up on any other channel.

Quality Assurance & Monitoring

Follow dashboard/reporting trends, Monitor, Whisper, Barge-in, and Scorecards.

Drive Support Team Performance

Log all interactions in your CRM, optimize efficiency with IVR Callbacks & Scheduled CRM workflows, and ensure supervisors and agents are aware of performance levels with real-time insights.
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Trusted By the World’s Leading Brands

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A Global Alternative with Unlimited Reach

A Truly Integrated Software & Communications Backbone

Enterprise Security ISO27001 certified AWS Deployed

Data
Centers In
7
AWS Regions
Built to Scale
from 5 to
5,000
Seats
VoIP + WebRTC
Support in
150 +
Countries
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A Global Alternative with Unlimited Reach

A Truly Integrated Software & Communications Backbone
Enterprise Security ISO27001 certified AWS Deployed
Data Centers In 7 Regions
Built to Scale from 5 to
5,000 Seats
VoIP + WebRTC Support in
150+ Countries
Contact Sales

How Our Best-in-Class Integration Drives Your Success

Ensure prospects and clients route to the most
skilled and quality rep
Manage Outbound Dialer Campaigns and
Sales Cadences from your CRM
Record all interations in your CRM including voice
recording, chat transcripts, notes, dispositions
Unified CCaaS, PBX and VoIP under one
Contivio backbone
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Transform Your CRM Into a Contact Center

Want to extend your CRM‘s core functionality so that you‘re able to give your customers the very best in personalized service?