All-In-One Cloud Contact Center & Telephony Solution

Contivio extends your CRM’s functionality to your Contact Center to increase agent efficiency and create personalized customer experiences.

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All the Features for a Complete Contact Center

Pricing

Blended Inbound And Outbound Communication

Drive blended engagement, through our patented CRM multi-channel toolbar.

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CRM Screen-Popping On
Any Criteria

Pop customers, cases, and transactions using our patented Cloud Connect.

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Live Chat Co-Browse

Deploy live chat, direct from your website – CRM integration included!

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CRM Power Dialer

Trigger preview and progressive dialer campaigns, directly from your CRM.

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Complete Telephony Controls

Access call scripts, notepad, directory lists, and all standard call controls directly from the toolbar.

Integrations

Easy Toolbar Deployment

Communicate with customers across all media without impacting valuable screen real estate.

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Multichannel

Interact with your customers across all communication channels including phone, chat, SMS, email and fax.

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Automated CRM Updates

Log communication content, recordings, notes, and dispositions automatically to your CRM.

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IVR And SMS Broadcast Campaigns

Trigger SMS and Broadcast campaigns, direct from your CRM saved searches.

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Stand-Alone PBX

Do away with two phone systems, and leverage our PBX offering.

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Supervisor Monitoring
And Reporting

Keep your agent efficiency high. Monitor live calls, and leverage advanced reporting.

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Unlimited Choice
VOIP, PSTN & CRM

Benefit from true flexibility, and find what works best for your team.

Seamless Multichannel CRM Integration

Give your customers top tier service and increase your efficiency by combining the power of Contivio with your CRM of choice. As the conduit between you and your customer, we enable engagement across all channels.. without ever having to leave your CRM platform!

Powering Inbound Communication

Intelligently route phone calls, live chats, emails and more to your most qualified agents and manage all incoming communication with the most comprehensive inbound features.

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Self-Service IVR
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CRM Adaptive Routing
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Case Management
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Omnichannel ACD
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Virtual Hold Call-Backs
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Call Recording
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Self-Service IVR
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CRM Adaptive Routing
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Case Management
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Omnichannel ACD
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Virtual Hold Call-Backs
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Call Recording

Driving Outbound Engagement

Deployed by teams globally, Contivio’s outbound features drive sales & marketing campaigns directly from your CRM. Simply create a saved search, and launch a dialer campaign in seconds.

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Preview Dialer
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Click To Dial
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Local Presence
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Predictive Dialer
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Lead Form Auto-Dialer
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SmS Alerts & Voice Broadcasts
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Preview Dialer
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Click To Dial
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Local Presence
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Predictive Dialer
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Lead Form Auto-Dialer
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SmS Alerts & Voice Broadcasts

Enterprise Ready & Easy-to-Use Software

Regardless of your team size, we provide a secure enterprise level solution at an affordable, SME price point.

Reliable

With data centers located across North America, Europe and Asia, Contivio’s global redundant cloud-infrastructure with 99.995% uptime provides the ease of mind to scale and grow your business.

Extensive

Support blended multimedia agent interactions in one place with functionality designed for Voice, Voicemail, Fax, SMS, Chat and Email. All features are included in every plan – you only pay for concurrent agent use.

Intuitive

Easy-to-use, browser-based toolbar empowers agents to quickly adapt to the software to manage all inbound & outbound communications without ever having to navigate away from your CRM.

Effortless

Say goodbye to scheduled downtime, long integrations, and maintaining hardware or software. Make configuration changes to your contact center on-the-fly without having to depend on any service providers.

Extend your CRM
Investment

Extend your CRM Investment

  • Multichannel Screen Pops
  • One-Click CRM Dialer Campaigns
  • CRM Record Owner Routing
  • Local Area Code Presence
  • Self-Service Transaction Updates
  • Lead-Form Integration Triggers
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Trusted By the World’s Leading Brands

"We want the customer experience to be as unique and memorable on the phone and online as it is in one of our showrooms across the country. Contivio hit that mark"

~Justin Stevens
Director of Domestic Operations

Alton Lane

"They provide an enterprise solution for our CRM integration with inbound and outbound call traffic that empower our call center agents to be more productive"

~Don Jacaruso
CTO

RMF LLC

"We have a complicated business model, and Contivio has been able to deliver the custom routing we need to provide the best experience for our customers."

~Andre Sprague
Project Manager, Special Projects

Spear Education

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Give your Customers
The Service they Deserve

Want to extend your CRM's core functionality so that you're able to give your customers the very best in personalized service?

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Give your Customers
The Service they Deserve

Want to extend your CRM's core functionality so that you're able to give your customers the very best in personalized service?

Home