All-In-One Cloud Contact Center & Telephony Solution
Contivio extends your CRM’s functionality to your Contact Center to increase agent efficiency and create personalized customer experiences.
All the Features for a Complete Contact Center
Blended Inbound And Outbound Communication
Drive blended engagement, through our patented CRM multi-channel toolbar.
CRM Screen-Popping On
Any Criteria
Pop customers, cases, and transactions using our patented Cloud Connect.
Live Chat Co-Browse
Deploy live chat, direct from your website – CRM integration included!
CRM Power Dialer
Trigger preview and progressive dialer campaigns, directly from your CRM.
Complete Telephony Controls
Access call scripts, notepad, directory lists, and all standard call controls directly from the toolbar.
Easy Toolbar Deployment
Communicate with customers across all media without impacting valuable screen real estate.
Multichannel
Interact with your customers across all communication channels including phone, chat, SMS, email and fax.
Automated CRM Updates
Log communication content, recordings, notes, and dispositions automatically to your CRM.
IVR And SMS Broadcast Campaigns
Trigger SMS and Broadcast campaigns, direct from your CRM saved searches.
Stand-Alone PBX
Do away with two phone systems, and leverage our PBX offering.
Supervisor Monitoring
And Reporting
Keep your agent efficiency high. Monitor live calls, and leverage advanced reporting.
Unlimited Choice
VOIP, PSTN & CRM
Benefit from true flexibility, and find what works best for your team.
Seamless Multichannel CRM Integration
Give your customers top tier service and increase your efficiency by combining the power of Contivio with your CRM of choice. As the conduit between you and your customer, we enable engagement across all channels.. without ever having to leave your CRM platform!
Powering Inbound Communication
Intelligently route phone calls, live chats, emails and more to your most qualified agents and manage all incoming communication with the most comprehensive inbound features.
Self-Service IVR
CRM Adaptive Routing
Case Management
Omnichannel ACD
Virtual Hold Call-Backs
Call Recording
Self-Service IVR
CRM Adaptive Routing
Case Management
Omnichannel ACD
Virtual Hold Call-Backs
Call Recording
Driving Outbound Engagement
Deployed by teams globally, Contivio’s outbound features drive sales & marketing campaigns directly from your CRM. Simply create a saved search, and launch a dialer campaign in seconds.
Preview Dialer
Click To Dial
Local Presence
Predictive Dialer
Lead Form Auto-Dialer
SmS Alerts & Voice Broadcasts
Preview Dialer
Click To Dial
Local Presence
Predictive Dialer
Lead Form Auto-Dialer
SmS Alerts & Voice Broadcasts
Enterprise Ready & Easy-to-Use Software
Regardless of your team size, we provide a secure enterprise level solution at an affordable, SME price point.
Reliable
With data centers located across North America, Europe and Asia, Contivio’s global redundant cloud-infrastructure with 99.995% uptime provides the ease of mind to scale and grow your business.
Extensive
Support blended multimedia agent interactions in one place with functionality designed for Voice, Voicemail, Fax, SMS, Chat and Email. All features are included in every plan – you only pay for concurrent agent use.
Intuitive
Easy-to-use, browser-based toolbar empowers agents to quickly adapt to the software to manage all inbound & outbound communications without ever having to navigate away from your CRM.
Effortless
Say goodbye to scheduled downtime, long integrations, and maintaining hardware or software. Make configuration changes to your contact center on-the-fly without having to depend on any service providers.
Extend your CRM
Investment
- Multichannel Screen Pops
- One-Click CRM Dialer Campaigns
- CRM Record Owner Routing
- Local Area Code Presence
- Self-Service Transaction Updates
- Lead-Form Integration Triggers
Trusted By the World’s Leading Brands
"We want the customer experience to be as unique and memorable on the phone and online as it is in one of our showrooms across the country. Contivio hit that mark"
~Justin Stevens
Director of Domestic Operations
Alton Lane
"They provide an enterprise solution for our CRM integration with inbound and outbound call traffic that empower our call center agents to be more productive"
~Don Jacaruso
CTO
RMF LLC
"We have a complicated business model, and Contivio has been able to deliver the custom routing we need to provide the best experience for our customers."
~Andre Sprague
Project Manager, Special Projects
Spear Education
Give your Customers
The Service they Deserve
Want to extend your CRM's core functionality so that you're able to give your customers the very best in personalized service?
