THE CONTACT CENTER INSIDE YOUR CRM
The Enterprise Cloud
Contact Center for CRM...Made Simple.
Contivio is the conduit between your customers & agents, across all media channels & cloud apps.
SELECT YOUR CRM
SELECT YOUR CRM
WHY CONTIVIO
The Global Cloud Contact Center & PBX for Growing Enterprises
All Media
Channels
Blended Voice, Live Chat & ChatBots, SMS/MMS, Fax, Email
Unparalled
Integration
Blended Screen Pops, CRM Power Dialer, IVR Self-Service, SMS Alerts
Global CCaaS
& Communications
Complete Cloud System With IVR, ACD, Intelligent Routing, Bundled VoIP
True Insights
& Reporting
Report Templates And Live Dashboards, Integrate Call Center Metrics With CRM
Empower Sales and Support Like Never Before
- Simplified Staff Management
- Configurable Sales Cadences
- Proactive Lead Nurturing
- Practical AI
- Channel of Choice
The most intuitive Admin Portal in the industry.
Manage staff priorities and skills across teams, queues, channels and campaigns.
Take your admin experience to new heights. Modify the look at feel of your Live Chat Widget & Chatbots, run ad-hoc reports and adjust queues settings on the go with ease!
Maintain control and drive agent productivity.
Ensure nothing falls through the cracks by configuring sales cadences across sales campaigns and customer service follow-ups.
Staff handling both inbound & outbound media can rely on “Disposition Drive Cadences” to automate their follow-ups. Calls will either auto-schedule in your CRM, or reload within the Dialer.
Respond to hot leads within seconds with real-time automation.
Never miss a sale by responding to leads in real-time with automated web form, live chatbot, SMS, and voice workflows on all devices.
All CRM lists will sync to the Contivio Dialer in real-time, with the flexibility to run dialer campaigns via categories, priorities & territory. For enhanced transparency all interactions will push to your CRM on-demand.
Happier customers and 35% more productive agents.
Providing your sales and support with automated insights and workflows to drive performance.
Let the context of your interactions dictate what to screen pop and where to send interactions. Route blended Voice, Live Chat, and SMS/MMS to CRM assigned account managers, and debtors direct to Accounts Receivable.
Blended Channel support is a must have!
Let your customers define how they engage with your sales & support staff across all blended channels.
The way prospects and customers engage with your business continues to evolve. By deploying blended Contivio Media connected to your CRM the voice of the customer is always at the forefront.
Empower Sales and
Support Like Never Before
Simplified Staff Management
Effortless ease of use for admin on the go.
Manage staff priorities and skills across teams, queues, channels and campaigns.
Take your admin experience to new heights. Modify the look at feel of your Live Chat Widget & Chatbots, run ad-hoc reports and adjust queues settings on the go with ease!
Practical AI
Happier customers and 35% more productive agents.
Providing your sales and support with automated insights and workflows to drive performance.
Let the context of your interactions dictate what to screen pop and where to send interactions. Route blended Voice, Live Chat, and SMS/MMS to CRM assigned account managers, and debtors direct to Accounts Receivable.
Channel of Choice
Blended Channel support is a must have!
Let your customers define how they engage with your sales & support staff across all blended channels.
The way prospects and customers engage with your business continues to evolve. By deploying blended Contivio Media connected to your CRM the voice of the customer is always at the forefront.
Configurable Sales Cadences
Maintain control and drive agent productivity
Ensure nothing falls through the cracks by configuring sales cadences across sales campaigns and customer service follow-ups.
Staff handling both inbound & outbound media can rely on “Disposition Drive Cadences” to automate their follow-ups. Calls will either auto-schedule in your CRM, or reload within the Dialer.
Proactive Lead Nurturing
Respond to hot leads within seconds with real-time automation
Never miss a sale by responding to leads in real-time with automated web form, live chatbot, SMS, and voice workflows on all devices.
All CRM lists will sync to the Contivio Dialer in real-time, with the flexibility to run dialer campaigns via categories, priorities & territory. For enhanced transparency all interactions will push to your CRM on-demand.
THE RESULTS
Case Studies
I wish we made the decision to use Contivio sooner. We love everything about the product, including their ongoing support.
Our team loves using Contivio simply put. They have hit the mark on any promise ever made and continue to exceed expectations.
We’re are able to get valuable insights into our workforce. With these finding our revenue increased by applying what we learned.
Contivio really makes an impact for our agents on every call. The NetSuite integration is always reliable which is a bonus for us.
Contivio has helped us improve two key metrics, call handling times & staff productivity.
Contivio’s Salesforce Power Dialer has been a real game-changer for our Sales team.
THE RESULTS
Case Studies
A Global Alternative with Unlimited Reach
A Truly Integrated Software & Communications Backbone
Enterprise Security ISO27001 certified AWS Deployed
Data
Centers In
7
AWS Regions
Built to Scale
from 5 to
5,000
Seats
VoIP + WebRTC
Support in
150 +
Countries
A Global Alternative with Unlimited Reach
A Truly Integrated Software & Communications Backbone
Enterprise Security ISO27001 certified AWS Deployed
Data Centers In 7 Regions
Built to Scale from 5 to
5,000 Seats
VoIP + WebRTC Support in
150+ Countries
Contact Sales
How Our Best-in-Class Integration Drives Your Success
Ensure prospects and clients route to the most
skilled and quality rep
skilled and quality rep
Manage Outbound Dialer Campaigns and
Sales Cadences from your CRM
Sales Cadences from your CRM
Record all interations in your CRM including voice
recording, chat transcripts, notes, dispositions
recording, chat transcripts, notes, dispositions
Unified CCaaS, PBX and VoIP under one
Contivio backbone
Contivio backbone
GET STARTED
Transform Your CRM Into a Contact Center
Want to extend your CRM‘s core functionality so that you‘re able to give your customers the very best in personalized service?
